QUANTUM FRANCHISE DEVELOPMENT
Build a Career Helping People Become Local Business Owners
Responsible Growth For Remarkable Brands
Join Our Founding Team of Franchise Professionals
Franchise Candidate Concierge
ABOUT QUANTUM FRANCHISE DEVELOPMENT
Quantum Franchise Development is a managed franchise-development partner serving a selective portfolio of emerging and growth-stage franchisors.
Our clients are not simply hiring a salesperson. They are installing a development operating function supported by QFD leadership, people, technology, candidate-management systems, reporting, broker and referral channels, Brand Discovery Webinars, and compliance controls.
Our mission is reflected in our operating philosophy:
Responsible Growth for Remarkable Brands.
That means we care about franchise awards, but we care just as much about candidate fit, professional communication, disciplined follow-up, clean documentation, and creating franchise relationships that have a strong chance of succeeding.
THE OPPORTUNITY
The Franchise Candidate Concierge is the first-contact professional at the front of QFD’s candidate-development process.
Your job is to make sure legitimate franchise inquiries do not disappear because nobody called, nobody followed up, nobody documented the interaction, or nobody scheduled the next conversation.
You will respond to new inquiries, conduct an approved initial screening, document the candidate accurately in HubSpot, and schedule qualified candidates with the appropriate Franchise Development Manager.
You are the bridge between “I’m interested” and “I’m ready to have a serious franchise-development conversation.”
WHAT YOU'LL DO
Respond quickly to new franchise inquiries.
Conduct professional first-contact conversations.
Complete QFD’s approved initial candidate screening.
Gather information regarding timing, geography, business-ownership goals, background, and preliminary financial readiness.
Determine whether a candidate is appropriate for a Franchise Development Manager appointment.
Schedule qualified candidates directly with the appropriate FDM.
Manage appointment confirmations and reminders.
Follow up with no-shows and reschedule appropriate candidates.
Execute QFD’s approved phone, email, SMS, and voicemail contact cadence.
Place future candidates into appropriate nurture workflows.
Reactivate previously interested candidates when appropriate.
Maintain accurate HubSpot records and dispositions.
Preserve accurate lead-source attribution.
Follow up with Brand Discovery Webinar registrants and attendees.
Support candidate intake from brokers, consultants, franchisor marketing, referrals, and QFD-generated campaigns.
WHAT THIS ROLE IS NOT
This is not a traditional telemarketing job. And it is not a role where success means putting as many names as possible onto someone else’s calendar.
We care about qualified appointments, professional candidate experiences, accurate screening, strong show rates, and clean CRM data.
A bad appointment wastes the candidate’s time and the development team’s time.
A missed legitimate opportunity costs the client money.
Your job is to get that balance right.
WHAT WE'RE LOOKING FOR
We are looking for an experienced relationship-builder who combines business judgment with disciplined execution.
Strong candidates may come from backgrounds such as:
Inside sales
Appointment setting
Recruiting coordination
Customer success
Admissions
Business development
Financial-services intake
Franchise lead qualification
Professional-services intake
Other CRM-intensive customer engagement roles
You do not need to be a franchise-development veteran to succeed in this position.
You do need to be organized, professional, responsive, coachable, persistent, comfortable on the phone, and willing to work inside a disciplined process.
YOU'LL BE SUCCESSFUL HERE IF YOU ARE:
Like talking with people.
Move quickly when a new inquiry arrives.
Can follow up consistently without becoming robotic.
Ask good questions and actually listen to the answers.
Do not take unanswered calls or occasional rejection personally.
Keep excellent notes.
Enjoy working from a CRM and a clear daily workflow.
Know when to answer a question and when to hand it to someone more senior.
And take satisfaction in knowing that nothing important falls through the cracks on your watch.
HOW WE MEASURE SUCCESS
Your performance will primarily be measured through:
Speed to first response
Contact rate
Completed screenings
Qualified appointments
Appointment show rate
No-show recovery
CRM accuracy
Lead disposition accuracy
Candidate experience
Quality of handoff to the FDM team
COMPENSATION
Your compensation is not tied directly to franchise awards. The role is intentionally designed around front-end operating excellence rather than pressure to push marginal candidates deeper into the pipeline.
Base Salary: $50,000
Plus up to approximately $12,000 annually in performance-based bonus opportunity.
Target Total Annual Compensation: $62,000 (Not guaranteed, determined by performance)
Performance incentives are expected to focus on factors such as:
- Response speed
- Completed screenings
- Qualified appointments
- Appointment show rate
- CRM accuracy
WHY QUANTUM FRANCHISE DEVELOPMENT?
You will have an opportunity to help shape a growing development company rather than inherit a decades-old corporate bureaucracy.
You will work with a limited number of franchise brands, have meaningful access to client executives, lead professional development talent, and participate in building the systems QFD will use as it scales.
If you are ready to move beyond being simply a franchise closer and become a true franchise-development leader, we would like to talk with you.
Quantum Franchise Development is an Equal Opportunity Employer with merit-based hiring and advancement decisions.
Employment Application
Quantum Franchise Development is an Equal Opportunity Employer
Exercising Merit-Based Hiring and Advancement Decisions.
COMPANY
CLIENT CARE
LEGAL
Copyright 2026. Quantum Franchise Development. All Rights Reserved.